Acceptance Engineer

About Us

VicTrack is the custodial owner of Victoria’s rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport – our land, infrastructure, trams, trains and telecommunication networks – our focus is on strategic asset management and supporting the delivery of better transport solutions.

When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• Free travel on all public transport – Trains | Trams | V/Line
• 17.5% leave loading
• 1 x Extra day off (EDO) per month
• Flexible work environment | hybrid work – 2 x days in office, 3 x days WFH
• Stable work environment - Victorian Government state-owned enterprise
• 16 weeks paid parental leave (36 unpaid)
• Comprehensive health & wellness programs
• Free access to on-site gym and end of trip facilities
• Training and development opportunities to help you grow and develop your career

The challenges of our fast-growing sector put our people at the front of some of Victoria’s most exciting projects in telecommunications, property development and project delivery – with job opportunities as diverse as our organisation.

The Role

The Acceptance Engineer is the highest level of technical escalation within the VicTrack Telecommunications Group. This position must possess the most in-depth technical knowledge and problem-solving skills. In addition, it is also a requirement to have in-depth knowledge of VicTrack’s Telco networks and products.

This position is responsible for testing, evaluating and approving new products and technologies which will be integrated into VicTrack’s telecommunications network.

The Acceptance Engineer is required to proactively identify and resolve any issues, which may potentially impact customer services and to minimise networks and services down time.

This position may be requested to be available for 24x7 tier 3 technical support and is responsible for maintaining the network in optimal operational state to meet business and customer SLA targets.

Key Responsibilities:

• Undertake the operational acceptance function for new products, technologies and designs ensuring safety and mission critical telecommunications services can be effectively maintained. Be responsible for the sign-off and acceptance of new products and services on the VicTrack network
• Develop, write, and maintain documentation, procedures, manuals, and standards of a high quality to enable effective operational support of VicTrack’s telecommunications network while complying with other VicTrack standards and ACMA (Australian Communications & Media Authority) requirements
• Execute complex technical investigation across multiple technologies to resolve problems impacting VicTrack telecommunication infrastructure and public transport services, to meet and exceed service level agreements
• Execute reviews and approve network design and architectural changes before being implemented to confirm most cost effective and appropriate solution. Responsible for the signoff and acceptance of new services on existing networks
• Lead and implement laboratory and operational acceptance testing including staging, software testing, bug verification, hardware certification approval, network, and service performance testing to ensure VicTrack operational standards and security are met
• Manage, own, and coordinate the resolution of escalated incidents as the highest level of technical support to meet customer contractual service level agreements. This may involve 24x7 on-call support
• Recommend technical solutions to other teams including Strategy, Design, NMC (Network Management Centre) and Network Delivery teams to ensure the most cost effective, robust and scalable networks are designed and deployed to meet and exceed network availability targets
• Deliver in-depth technical expertise and specialised training to other telecommunication departments to ensure best practice is followed and customer requirements are met
• Manage high-level technical issues between VicTrack and suppliers, carriers and vendors to ensure appropriate network device compatibility and functionality

Qualifications:

• Bachelor’s degree or higher related to Telecommunications or computer Engineering (mandatory)
• Vendor Certifications – Current CCNA or JNCIA (mandatory), CCNP or JNCIP (highly regarded)

Knowledge & Experience:

Mandatory:

• Extensive industry experience in a telecommunications carrier or enterprise environment
• Strong hands-on experience and detailed configuration and troubleshooting with at least one of the following:
  • Cisco and Juniper switches, routers and firewalls in large enterprise, commercial or carrier networks
  • Experience in configuring and troubleshooting MPLS technologies including seamless MPLS, FRR, RSVP, LDP, L3VPN, VPLS and Pseudo wires on carrier networks
  • Experience in QoS/CoS configuration and troubleshooting in large enterprise, commercial or carrier networks for VOIP, video services
  • Experience in the configuring and troubleshooting of IP Services over DWDM and SDH network
• Knowledge or awareness of ACMA (Australian Communications & Media Authority)
• Experience in Operation Support System (OSS), Network Management System (NMS) and Element Management System (EMS) for managing wireless, IP/MPLS or OTN networks and network security

Desirable:

• Experience in network planning and design in carrier grade telecommunications networks
• Working knowledge of Digital Train Radio System (DTRS) and Melbourne Underground Rail Loop (MURL) radio networks
• Working knowledge of Regional Rail Communications Network and ACOM management system
• Experience in Wireless networks including Radio HF, UHF, WiFi, Digital Microwave, Mobile Network – GSM/GSMR, UMTS/3G, LTE and Satellite.
• Working knowledge of OTN and DWDM transmission equipment
• Knowledge in quality assurance, management systems and processes
• Working knowledge of Extreme Networks switches
• Working knowledge of NSN DSLAM, RuggedCom routers and Wolverine Ethernet Extender
• Experience with Cisco TACACS, Microfocus, Network Automation, Splunk, Cacti, ConnectMaster, ServiceNow, Shell and Python, Perl language

To Apply

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

We are proud to be recognized by WORK180 as an employer of choice for women. Explore the WORK180 website to learn about our benefits and policies. Research shows that 60% of women and underrepresented groups may decide not to proceed, even after drafting an application. We believe diversity strengthens every team, so even if you don't meet every qualification, we still encourage you to apply!

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.

Closing Date: 16/08/2025

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT